We only send SMS to people who have asked us to (by submitting a form on our website, ringing or messaging us, or being an existing customer). We don't share your number with anyone. To stop receiving SMS, reply STOP to any message — it's free.
1. Who this policy applies to
This policy applies to all SMS (text message) communications sent by The Solar Power Co. Pty Ltd (ABN 54 613 942 322), and explains how we comply with the Spam Act 2003 (Cth) and related industry codes.
2. How you give consent to receive SMS from us
We only send SMS to people who have given us consent — either expressly or by their conduct. Consent is given when you:
- Submit a quote, contact or enquiry form on our website and provide your mobile number;
- Call us, message us or email us and ask us to follow up by SMS;
- Provide your mobile number to one of our installers, sales team or service team for the purpose of receiving service or quote updates;
- Are an existing customer of ours, in which case we may send you SMS about your existing products or services and (consistent with the Spam Act and our privacy policy) occasional service or product updates.
3. What types of SMS we send
SMS we send fall into two broad categories:
Service SMS
These are SMS sent to manage your enquiry or your existing system. Examples include:
- Confirming receipt of your quote enquiry;
- Booking and confirming site assessment or installation appointments;
- Sending links to documents, quotes or warranty registration;
- Notifying you of installer ETAs or running late;
- Service callouts, fault diagnostics, and warranty claim updates.
Because these SMS are factual messages directly related to a service you've asked us to provide, they are generally not "commercial electronic messages" for the purposes of the Spam Act. We still try to keep them to a minimum.
Marketing SMS
These are SMS that promote our products or services — for example, an end-of-month rebate reminder, an update on the federal battery rebate, or a special offer to existing customers. We only send these where:
- You have given us your express consent to receive marketing SMS; or
- You are an existing customer and the message is relevant to a product or service you have previously bought from us.
All marketing SMS will identify The Solar Power Co. as the sender and will include a free opt-out option (see below).
4. How often we'll message you
We don't spam. Typical frequencies look like this:
- Active enquiries: A handful of SMS over a 1–2 week period to confirm your quote, book a site visit, and follow up.
- Existing customers post-install: Occasional SMS as needed for service, warranty or system monitoring. Most existing customers receive fewer than 6 SMS per year from us.
- Marketing SMS: No more than 1–2 marketing SMS per month, typically far fewer.
5. How to stop receiving SMS
You can opt out of marketing SMS from us at any time. It's free, and we'll honour it immediately.
You can also opt out by emailing hello@solarpowerco.com.au with the subject line "Unsubscribe SMS" and the mobile number you'd like removed.
Please note: even after you opt out of marketing SMS, we may still send you essential service SMS related to an existing booking, install, warranty claim or active enquiry. If you'd like us to stop those too, please let us know in writing and we'll close the relevant matter.
6. Sender identification
Every marketing SMS we send will clearly identify The Solar Power Co. as the sender, either in the message content or in the sender ID, in accordance with section 17 of the Spam Act.
7. We don't share or sell your number
We do not sell, rent or trade your mobile number to third parties for their marketing. Your number is shared only with the service providers required to operate our business (such as our SMS gateway provider) under appropriate confidentiality arrangements. See our privacy policy for full detail.
8. Complaints
If you believe you've received an SMS from us in breach of the Spam Act or this policy, please let us know as soon as possible — we take it seriously and will investigate.
Complaints & SMS opt-outs
The Solar Power Co. Pty Ltd
Email: hello@solarpowerco.com.au
Post: Level 2, 696 Bourke Street, Melbourne VIC 3000
If you're not satisfied with our response, you can also lodge a complaint with the Australian Communications and Media Authority (ACMA) at acma.gov.au.
9. Updates to this policy
We may update this policy from time to time. The current version will always be available at this page, with the effective date noted at the top.